1. Information We Collect
A. Information You Provide:
- Contact details (name, email, phone number)
- Payment information (processed securely by Razorpay)
- Order details and design preferences
- Communications and support messages
B. Automatically Collected Information:
- Device information (browser type, OS, screen size)
- IP address and approximate location
- Pages visited and time spent on site
- Referral source (how you found us)
- Clicks, scrolls, and interactions
C. Cookies & Tracking:
- Session cookies (for website functionality)
- Analytics cookies (Google Analytics, Vercel)
- Marketing cookies (Meta/Facebook Pixel)
- Persistent identifiers for returning visitors
2. How We Use Your Information
- Service Delivery: Process orders, create signatures, provide support
- Communications: Order updates, delivery notifications, support responses
- Marketing: Promotional emails, special offers (with opt-out option)
- Analytics: Improve our services and user experience
- Advertising: Retargeting and personalized ads on social platforms
- Security: Fraud prevention and account protection
3. Third-Party Services
We share data with trusted partners for specific purposes:
Meta/Facebook
Analytics and advertising optimization
Google
Analytics and tag management
Razorpay
Secure payment processing
Vercel
Website hosting and analytics
4. Marketing Communications
By providing your contact information, you may receive:
- Order confirmations and updates
- Promotional emails and special offers
- WhatsApp messages for support
You can opt-out anytime by clicking “unsubscribe” in emails or contacting us directly.
5. Data Security
- SSL/TLS encryption for all data transmission
- Secure payment processing via Razorpay (PCI DSS compliant)
- Regular security audits and monitoring
- Access controls and authentication measures
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Object to certain data processing
To exercise these rights, contact: theroyalcalligraphy@gmail.com
7. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order records are kept for accounting and legal purposes.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.
9. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
© 2026 The Royal Sign. All rights reserved.